Are essential oil candles better for you than regular candles?

Yes. Essential oil candles avoid synthetic chemicals and paraffin, making them safer for sensitive people, children, and pets.

Do essential oil candles smell as strong as fragrance candles?

Essential oil candles provide a gentler, more natural scent. Instead of overwhelming your senses, essential oils create a soothing background fragrance.

Can essential oil candles really improve my mood?

Yes. Aromatherapy research shows that natural oils like lavender and citrus can reduce stress, improve sleep, and boost energy levels.

Are soy candles eco-friendly?

Yes. Soy wax is biodegradable, renewable, and burns longer and cleaner than paraffin candles.

What makes Willow and Ember candles different?

We use only 100% essential oils (never synthetic fragrances), pure soy wax, and hand-pour every candle in the UK with care.

TERMS & CONDITIONS

Terms and Conditions
Willow and Ember
Effective Date: [8th of July 2025]
Website: www.willowandember.co.uk
1. Introduction
Welcome to Willow and Ember. These Terms and Conditions ("Terms") govern your use of our website and any purchases you make through it. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
2. About Us
Willow and Ember is a UK-based small business specialising in handmade vegan soy candles scented with 100% essential oils.
You can contact us at:
📧 willowandember@gmail.com
🌐 www.willowandember.co.uk
3. Use of the Website

You must be at least 18 years old to make a purchase.
All content on the site (text, images, product descriptions) is owned by Willow and Ember and may not be copied or reused without permission.
We reserve the right to change or remove content or products at any time without notice.

4. Products and Orders

All our candles are handmade, so slight variations may occur.
Prices are listed in GBP and include applicable UK VAT unless otherwise stated.
Product availability is subject to change.
Once an order is placed, you will receive an email confirmation. This does not constitute a binding contract until your order is accepted and dispatched.

5. Shipping and Delivery

We aim to dispatch orders within [2–5 working days].
Delivery times may vary and are not guaranteed. We are not responsible for delays caused by couriers or external factors.
We currently ship within the UK. (Update if you offer international shipping.)

6. Returns and Refunds
We comply with UK Consumer Rights law.

You have 14 days from receiving your order to cancel under the Consumer Contracts Regulations.
To request a return or report a fault, email us at hello@willowandember.co.uk.
Items must be unused and in their original packaging.
Refunds will be issued within 14 days of receiving the returned item.
Custom or personalised items may not be eligible for return unless faulty.

7. Pricing and Payment

We accept payment via [Klarna, visa credit/debit card].
Payment must be made in full at checkout.
We reserve the right to correct pricing errors and cancel orders if necessary.

8. Limitation of Liability
To the extent permitted by law, Willow and Ember shall not be liable for:

Any indirect or consequential losses
Any loss of profit, data, or business opportunity

We are not liable for allergic reactions or sensitivities; all ingredients are listed clearly for customer safety.
9. Privacy and Data
We respect your privacy and process your personal data in accordance with UK GDPR. For more information, please see our Privacy Policy.
10. Intellectual Property
All intellectual property on this website, including product names, logos, and content, is owned by Willow and Ember. Use without permission is prohibited.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
12. Changes to These Terms
We may update these Terms at any time. The latest version will always be available on this page.
13. Contact Us
If you have questions about these Terms, please contact us:
📧 willowandembercandles@gmail.com🌐 www.willowandember.co.uk

TERMS & CONDITIONS

You must be at least 18 years old to make a purchase.

All content on the site (text, images, product descriptions) is owned by Willow and Ember and may not be copied or reused without permission.

We reserve the right to change or remove content or products at any time without notice.

4. Products and Orders

All our candles are handmade, so slight variations may occur.

Prices are listed in GBP and include applicable UK VAT unless otherwise stated.

Product availability is subject to change.

Once an order is placed, you will receive an email confirmation. This does not constitute a binding contract until your order is accepted and dispatched.

5. Shipping and Delivery

We aim to dispatch orders within [2–5 working days].

Delivery times may vary and are not guaranteed. We are not responsible for delays caused by couriers or external factors.

We currently ship within the UK. (Update if you offer international shipping.)

6. Returns and Refunds We comply with UK Consumer Rights law.

You have 14 days from receiving your order to cancel under the Consumer Contracts Regulations.

To request a return or report a fault, email us at hello@willowandember.co.uk.

Items must be unused and in their original packaging.

Refunds will be issued within 14 days of receiving the returned item.

Custom or personalised items may not be eligible for return unless faulty.

7. Pricing and Payment

We accept payment via [Klarna, visa credit/debit card].

Payment must be made in full at checkout.

We reserve the right to correct pricing errors and cancel orders if necessary.

8. Limitation of Liability To the extent permitted by law, Willow and Ember shall not be liable for:

Any indirect or consequential losses

Any loss of profit, data, or business opportunity

6. Returns and Refunds
We comply with UK Consumer Rights law.

8. Limitation of Liability
To the extent permitted by law, Willow and Ember shall not be liable for: